Shipping Information

Most products ship from our local, in-stock inventory in Houston, Texas 77041, or large warehouses all throughout the United States via FedEx, UPS, DHL, USPS, or OnTrac and are ready to ship out in 1-3 Business Days (Transit Time 1-4 Days) unless otherwise stated. Products from a single order may ship separately from different warehouses. Some products ship directly from the manufacturer and are subject to their shipping/transit times. Check the availability on the product page to see if it requires additional processing time or shipping time.

• SHIPPING OF YOUR ORDER

• Any order placed Monday-Friday before 12:00P.M. Central Standard Time (CST) will be shipped the same business day, if we have the product(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.)

  Any order placed Monday-Friday after 12:00 P.M. Central Standard Time (CST) will not be shipped until the following business day if we have the product(s) in stock and if your method of payment clears through our accounting process (i.e. credit card does not decline, your billing and shipping addresses verify, etc.). Saturday, Sunday, and all U.S. Legal Holidays are not considered a business day.

  Please note that Phastek Performance can only ship to an address we can verify with your selected payment method. If you wish to ship to an address other than your billing address, you must add your alternate shipping address to your selected payment method’s account before we can process your order. To speed up the address verification process we encourage you to add your alternate shipping address to your payment method’s account before you place your order with us. Failing to do so will result in our inability to verify who you are, and your order will be delayed. If they refuse to add an alternate shipping address to your account, we will be unable to ship to an address other than your billing address. Remember, we will not ship your order to an address we cannot verify. This is for your protection!

• PO BOXES

• FedEx does not deliver to PO Boxes, so all orders with a PO Box shipping address must provide a physical delivery address to avoid delays in shipping your order.

  If USPS does not deliver to your address, please provide your physical address, then add your PO Box to the apartment field when placing your order.

• ROUTE PACKAGE PROTECTION

• Phastek Performance LLC is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed within 24 hours. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

  *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

  Purchasing Route+ Protection will expedite the claim process with their one-click claim, processed within 24 hours. You can file a one-click claim through the confirmation email that Route sends you after you check out, or you can file a claim here: https://claims.route.com. Review Route’s Terms and Conditions here to understand which lost, stolen, and damaged products Route will cover.

  We strongly suggest that you purchase the Route+ Package Protection as Phastek Performance LLC is not liable for any packages that are lost, stolen, and/or damaged during transit and un-insured orders will be required to go through the shipping carrier’s extended claim process with no guarantee to the outcome.

• AK, HI, PR, US Territories

Shipping Costs for Non-contiguous U.S. states and territories are auto calculated at Checkout. (Note: some adjustments may need to be made to your actual shipping cost after you place your order). We can not ship products that are oversized or that ship via freight to AK, HI, PR, and/or US Territories. Free Shipping does not apply to orders for non-contiguous U.S. states and/or territories.

• INTERNATIONAL SHIPPING

• Phastek Performance does allow international orders. Please e-mail orders@phastek.com with your potential order, your complete address, and any questions you have. Phastek Performance is always happy to assist you in getting parts you need. We ship all parts on our website to most countries in the world!

  Due to restrictions and regulations, we are not currently shipping to these following countries: China, Russia, Venezuela, Indonesia.

• For Canada Orders: Canada Shipping Costs are auto calculated at Checkout. (Note: some adjustments may need to be made to your actual shipping cost after you place your order). International Orders are usually shipped via FedEx. Free Shipping does not apply to Canada orders. You, the customer, are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regard to clearing your parts through Customs of your country and paying your country's related taxes. These fees may be charged to you at the time you receive the product or may be charged to you via mail at a later time from the shipping company.

• For EU & UK Orders: Due to UK & EU VAT regulations, we require a minimum order of $199 for any order shipping to the United Kingdom or any European Union Country (Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden). Please select "International Shipping Quote" as your Shipping Method and PayPal as your Payment Method on the Order Checkout Page. Your order information will be sent to our Sales Team, and we will provide you with a shipping quote. Please allow us 24-48 hours to complete your quote. Free Shipping does not apply to International Orders. You, the customer, are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regard to clearing your products through Customs of your country and paying your country's related taxes. International shipments can take up to 60 business days to be delivered. Unless Route+ Protection is purchased, lost package claims can only be filed after 60 business days from the shipment date. International Orders are usually shipped via FedEx.

• APO/MILITARY (INTERNATIONAL) SHIPPING:

• Please select "International Shipping Quote" as your Shipping Method and PayPal as your Payment Method on the Order Checkout Page. Your order information, items in your cart, billing and shipping address will be sent to our Sales Team, and we will provide you with a shipping cost quote for International APO orders. Note: International APO Orders are usually shipped via USPS, with a 48" box size limit. Please allow 24-48 hours to complete your quote. Free Shipping does not apply to APO/Military orders. You, the customer, are responsible for ALL import taxes, brokerage fees, VAT (where applicable), Customs fees, storage fees (if you delay paying), delivery fees to your door (if you choose Airport delivery from MVP), airport handling fees, paperwork fees, and any and all other charges and fees in regard to clearing your products through Customs of your country and paying your country's related taxes. APO shipments can take up to 60 business days to be delivered. Unless Route+ Protection is purchased, lost package claims can only be filed after 60 business days from the shipment date.

• LTL COURIER (FREIGHT) SHIPPING

• If you order large products (body pieces such as bumpers, hoods, doors, trunks, etc.), motors, shortblocks, longblocks, etc. that are shipped with an LTL (Lighter Than Load) courier, it is very important you read and understand these terms.

  LTL (Freight) Couriers are not like standard ground UPS and FedEx. When you give your signature on an LTL waybill or other form or paper, you are signing a legal contract. This contract says that the products have arrived undamaged and that you nor the shipper will make any claim for damage at a later time. It is VERY IMPORTANT that you inspect every package and every part fully BEFORE signing this paper. Do not refuse the delivery. If there is damage to either the outside of the packaging or the product itself, you must note the damage on the waybill before signing. After you sign, we will not be able to file a claim for a refund or replacement for any damage caused by the shipping company. Phastek Performance LLC will not be held responsible (financial or otherwise) if you sign for a package or packages and later discover it was damaged in transit. You will receive no refund, no partial refund, and no replacement of product(s). This is also true should you have someone else sign for you in your absence such as (but not limited to) your spouse, friend, family member, co-worker, or an agent acting on your behalf (body shop, mechanic, tuning shop, etc.). Both the person and ultimately you are responsible for inspection before signing. There are no exceptions to this. If there is damage, please contact us immediately (within 24 hours of delivery) so we can start the claim process with the freight company. We will need pictures of the outside packaging and the damaged product. Phastek Performance will not be liable for your failure to thoroughly inspect the package and/or to contact us within 24 hours of delivery. Please see our Freight Shipping Instructions for further information.

  Please note that you the customer are responsible for any additional delivery fees that may incur due to your special requests (i.e., storage before delivery, inside or limit access delivery, redelivery due to a missed appointment, address corrections) or if you refuse a delivery (cost of the original shipping, return shipping, replacement packaging, storage fees, and/or restocking fee). Authorizing the shipper to deliver without a signature or leaving a note on the door allowing delivery without signature and/or inspection will waive all liability for damage from the shipper as well as Phastek Performance.

• UNDELIVERABLE OR REFUSED SHIPMENTS

• If the carrier cannot deliver your package due to incomplete or incorrect address, package is not picked up from a FedEx facility, or if the recipient refuses delivery, the package will be returned to us. All packages returned to us for the above reasons can take several weeks to process and will incur a restocking fee of up to 25%. Packages being shipped internationally that are returned to us due to recipient refusal or for being undeliverable, will have the return shipping costs deducted from any refund at Phastek Performance’s sole discretion.

• DAMAGED SHIPMENTS AND/OR MISSING PRODUCTS

• Although we strive to prevent it, unfortunately, there are times when products will show up damaged or partially missing due to mishandling in shipment, transit, or by mistake.

  If you insured your order with Route+ Protection at checkout, please follow the link on your confirmation email from Route to file a claim or go to https://cliams.route.com/

  If you did not insure your order with Route+ Protection and you receive a product that has been damaged in shipping or is missing parts, please report the damaged product(s) or packages to Phastek Performance within 7 days of delivery. Phastek Performance will not be held responsible for damaged/partially missing products that are not reported in a timely manner in order to file a claim with the shipping carrier (USPS, UPS, FedEx, etc.). Once the claim has been processed and approved by the carrier, we will reach out to you to return the product and send out a replacement.

  We will assist you in every way possible with this damage claim but will not be responsible for the outcome of said claim. Upon the Courier approving your damage claim, we will replace or repair any damaged/missing product(s) you have identified. If the Courier denies your damage claim, Phastek Performance LLC., is under no obligation to give or repair or replace any product(s) you deemed damaged/missing, as the Courier is the company responsible for your damaged/missing product(s), not Phastek Performance LLC. Keep all boxes, packing material, shipping labels, etc., until your claim with the Courier is resolved.

  **Freight deliveries have special reporting requirements. See Freight Policy here.**

  NOTE: In some cases, the customer may be required to submit a photo of the damaged shipping box and/or product(s) to verify the damage with the shipping carrier or manufacturer.

• LOST/MISSING SHIPMENTS

• Occasionally packages are lost or misrouted during transit. If your product shipped but was not received by the estimated delivery date per your tracking number, then please contact us within 15 business days so that we may investigate.
  

  Please note:

  FedEx trace investigations take up to 8 business days to be completed. If FedEx is unable to locate the package, then a replacement product may be shipped.

  UPS package searches can take up to 10 business days to be completed. If UPS is unable to locate the package, then a replacement product may be shipped.

  USPS requires an extra 7 business days after the expected delivery date to locate the package before we are able to file a lost package claim. If USPS is unable to locate the package, then a replacement product may be shipped.

  Freight packages are investigated on a case-by-case basis and have no set amount of time for completion.

  
  

  If you have not received your product package, but your tracking number indicates that it has been delivered:

  Please Double Check – Couriers occasionally leave packages in hidden locations to prevent them from being stolen, or damaged by weather.

  Ask Around – ask your neighbors, roommates, or family members to make sure that they did not retrieve the package for you.

  If you still cannot locate the package, please report the missing package to Phastek Performance within 72 hours of dated delivery so we can file a Missing Package claim with the courier.

  Please note, if tracking does show delivered, a Police report may be required before a potential replacement product or refund is released.

• If you insured your order with Route+ Protection at checkout, please follow the link on your confirmation email from Route to file a claim or go to https://claims.route.com/.

  If you did not insure your order with Route+ Protection, we will assist you in every way possible with this lost/missing package claim but will not be responsible for the outcome of said claim. Upon the Courier approving your claim, we will replace any lost/missing product(s) included in the package. If the Courier denies your claim, Phastek Performance LLC., is under no obligation to replace any product(s) you deemed lost/missing, as the Courier is the company responsible for your lost/missing product(s), not Phastek Performance LLC.